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4DOD Managing Difficult Conversations
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Course Content
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Lessons
Module 1: Introduction to 4D Managing Difficult Conversations
4 Topics
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Module 1: Introduction to 4D Managing Difficult Conversations
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Intro: Rethinking Difficult Conversations
Stuck & Scared: Our Fears & Patterns around conflict
Healthy Conflict is Possible
I’m Right You’re Wrong – Escaping Polarity Thinking
Module 2: Difficult Conversations in 4D2C
6 Topics
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Module 2: Difficult Conversations in 4D2C
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Conflict in 4D2C: Getting Intentional around Conflict
Physically Prepared: Calm Body Calm Mind
Reducing Emotional Overwhelm
Intellectual Framing: Choosing Your Thoughts
Relationship: Fresh Perspectives & seeing their POV
Environment: When, Where & How to have the Conversation
Module 3: The Conflict Games We Play
5 Topics
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Module 3: The Conflict Games We Play
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The Blame Game – and how to escape it
The Power Game – and how to level the field
The Responsibility Game – making things feel fair
The Drama Triangle – recognising unhealthy dynamics
The Winner’s Triangle – shifting from drama to dialogue
Module 4: Conflict & the Ego
4 Topics
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Module 4: Conflict & the Ego
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Is your Ego Running the Show?
The Healthy Ego – A new way to care deeply
The Ego Grid – The route to freedom and confidence
Moving from Defence to Discovery
Module 5: Starting the Conversation
4 Topics
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Module 5: Starting the Conversation
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The Invitation – opening the door to dialogue
Listening to Understand – the power of deep listening
Listening to Encourage – energising towards solution
Great Questions – shape great conversations
Module 6: Creating a Positive Conversation
4 Topics
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Module 6: Creating a Positive Conversation
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Appreciation – the power of valuing strengths
Positive Language – how to stop blocking and start building together
Future Focus – not staying stuck in what has already happened
Solving it Together – a brilliant tool to co-create the solution
Module 7: Skilfully Naming the Problem
2 Topics
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Module 7: Skilfully Naming the Problem
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Skilful Delivery 1 – Stating with Problem with Care
Skilful Delivery 2 – Shift from Blaming the Person to Naming the Impact
Module 8: 4D Managing Challenging Responses
2 Topics
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Module 8: 4D Managing Challenging Responses
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Handling and Diffusing Emotions – Getting Confident with Strong Feelings
Managing Pushback – Expecting and Dealing with Resistance
Module 9: 4D Alignment & Accountability
2 Topics
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Module 9: 4D Alignment & Accountability
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Clear Alignment & Commitment – Starting or Restarting with Agreement and Clarity
Accountability – What’s yours and what’s mine?
Module 10: Cascading a 4D Open Culture
5 Topics
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Module 10: Cascading a 4D Open Culture
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Role-Modelling – Being the Change you want to see
Embedding a Culture of Healthy Conflict
Building Trust. Making communication easier through strong foundations.
Shared Vision – Creating a clear goal and an excited team
Communicating the Vision – Creating a clear goal and an excited team
Module 11: 4D Difficult Conversations Close
3 Topics
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Module 11: 4D Difficult Conversations Close
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Planning your Conversation – your Difficult Conversation Prep
Letting Go and Moving on – some thoughts on drawing a line and moving forwards
Summary and Final Tips
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