4D Human Being – Training & Coaching Services Terms & Conditions Last Updated: 12-11-2025 IMPORTANT NOTICE These Terms & Conditions apply to all training and coaching services provided by 4DHB Ltd (4D Human Being), including:

• Executive Coaching
• In-person Workshops and Training Programs
• Online Facilitated Training Sessions
• Conference Presentations and Speaking Engagements

Please read these terms carefully before booking any services. By booking our services, you agree to be bound by these Terms & Conditions. Note: These terms are separate from our Website Terms & Conditions and our 4D On Demand Platform Terms & Conditions.

1.ABOUT US

4DHB Ltd (Trading name 4D Human Being) We are a training and development organization specializing in communication skills and leadership development using our proprietary 4D Framework.

• Company Registration Number: 10353250 (England and Wales)
• Registered Office: 8 King Edward Street, Oxford OX1 4HL
• Email: info@4dhumanbeing.com
• Phone: +44 (0) 7480 892236
• Website: www.4dhumanbeing.com

2.DEFINITIONS

• “4D Human Being”, “4DHB”, “4D”, “we”, “us”, “our” means 4DHB Ltd 
• “Client,” “you,” “your” means the person or organization booking our services
• “Services” means training, coaching, workshops, or speaking engagements provided by 4DHB
• “Participant” means any individual attending or receiving our Services
• “Materials” means handouts, workbooks, slides, resources, or content provided during Services
• “4D Framework” means our proprietary communication and leadership development methodology
• “Facilitator/Coach” means the 4DHB representative delivering the Services

3.SERVICES PROVIDED

3.1 Executive Coaching 3.1.1 One-to-one professional development coaching for leaders and executives 3.1.2 Personalized programs tailored to individual goals and organizational context 3.1.3 Delivered in-person, by phone, or via video conferencing as agreed 3.1.4 Typical session duration: e.g. 60 minutes 3.2 In-Person Training Workshops 3.2.1 Face-to-face group training delivered at client premises or designated venues 3.2.2 Interactive workshops on communication, leadership, team dynamics and organizational development 3.2.3 Programs ranging from half-day, full days to multi-day formats 3.3 Online Facilitated Training 3.3.1 Live virtual training sessions delivered via video conferencing platforms (Zoom, Teams, Webex etc.) 3.3.2 Interactive online workshops with real-time facilitation and participant engagement 3.3.3 Suitable for distributed teams and remote participants 3.4 Conference Sessions and Speaking 3.4.1 Keynote presentations at conferences and events 3.4.2 Interactive sessions and workshops at multi-organization gatherings 3.4.3 Panel participation and expert speaking 3.5 Service Customization 3.5.1 All Services can be tailored to your specific needs, objectives, and organizational context 3.5.2 Content, duration, and delivery methods will be agreed in advance and confirmed in writing

4.BOOKING AND REGISTRATION

4.1 How to Book 4.1.1 Services may be booked via:

• Email to info@4dhumanbeing.com
• Telephone +44 (0) 7480 892236
• Direct contact with a 4D representative

4.2 Booking Confirmation 4.2.1 A booking is confirmed only when:

• You receive written confirmation from 4DHB (email or signed agreement)
• Payment terms are agreed
• Dates and logistics are confirmed

4.2.2 We reserve the right to decline any booking at our discretion. 4.3 Service Agreements 4.3.1 For corporate clients or extended programs, we may require a signed Service Agreement or Statement of Work. 4.3.2 For individual coaching clients, we may use a Coaching Agreement specifying scope, duration, and terms. 4.3.3 In case of conflict between these Terms and a signed Service Agreement, the Service Agreement takes precedence. 4.4 Information Required 4.4.1 You must provide:

• Accurate contact and billing information
• Number of participants (for group sessions)
• Any special requirements or accessibility needs
• Relevant background information to enable effective service delivery
• For coaching: Goals, organizational context, and any relevant history

4.4.2 Failure to provide necessary information may impact service quality and delivery. 4.5 Pre-Program Consultation 4.5.1 For coaching and bespoke training programs, we may require an initial consultation to:

• Understand objectives and context
• Ensure mutual fit
• Agree on approach and outcomes
• Confirm scope and logistics

4.6 Participant Numbers 4.6.1 Group workshops may have minimum and maximum participant numbers as specified in your programme and booking confirmation. 4.6.2 Maximum numbers: Exceeding maximum participant numbers may require:

• Additional facilitators
• Multiple sessions
• Adjusted pricing

4.6.3 You must confirm final participant numbers before the scheduled date.

5.PAYMENT TERMS

5.1 Pricing 5.1.1 All fees are quoted in British Pounds (GBP) unless otherwise stated. 5.1.2 Fees are as stated in your written quotation or booking confirmation. 5.1.3 Fee proposals are valid for 30 days from the quotation date unless otherwise specified. 5.1.4 We regularly review and update fees and process and reserve the right to change all and any 4D prices and fees. Any changes will not affect confirmed bookings. 5.1.5 All prices are exclusive of VAT. VAT will be added at the prevailing rate where applicable. 5.2 What’s Included 5.2.1 Unless otherwise stated, fees include:

• Facilitator/Coach time for the agreed duration
• Design and preparation time
• Standard training materials and resources
• Digital copies of slides/handbooks (where applicable)

5.2.2 Unless specifically included, prices do not cover:

• Travel and accommodation expenses
• Venue hire
• Catering
• Printing Costs
• Special materials or equipment hire or purchase
• Any additional bespoke design fees outside of scope
• Any additional administration fees outside of scope
• Any additional consultancy fees outside of scope

5.3 Expenses 5.3.1 For in-person delivery, reasonable travel and accommodation expenses may be charged in addition to service fees:

• Travel will be charged at £0.65 per mile for car travel, and actual cost for public transport/flights
• Accommodation will be charged at reasonable rates with receipts provided
• Meals and incidentals at reasonable rates

5.3.2 Expenses will be agreed in advance where possible and invoiced with supporting documentation. 5.3.3 Flight class for 4D facilitator travel is cabin/economy within Europe, Business class for ROW. 5.3.4 Travel Time fees may be charged for face to face programme delivery outside of the UK.  Standard 4D travel time fees are £1,000 per full day (pro-rated for part thereof) per coach/facilitator for travel within Europe, £2,000 per day (pro-rated for part thereof) per coach/facilitator for travel in ROW. 5.4 Payment Methods 5.4.1 We accept:

• Bank transfer (BACS)
• Company purchase order and invoice (for approved corporate clients)

5.4.2 Payment details will be provided on your invoice. 5.5 Payment Schedule For Executive Coaching:

• Typically: Payment half way through the block of sessions, unless otherwise agreed.

For Training Workshops & Conference Sessions (In-Person and Online):

• Corporate clients with agreed credit terms: Payment due within 30, 60 or 90 days of invoice date, as agreed with each client.
• For multi-day or high-value programs: Deposit of 25% due on booking, balance due as per agreed credit terms.
• Any other payment terms, not reflected above or not otherwise agreed, will be full payment of fees prior to scheduled delivery.

5.6 Invoicing 5.6.1 Invoices will be issued electronically to the email address provided. 5.6.2 You are responsible for ensuring invoice details (company name, address, PO number) are correct at booking. 5.6.3 Queries about invoices must be raised within 7 days of invoice date. 5.7 Late Payment 5.7.1 If payment is not received by the due date:

• We may suspend service delivery
• We may charge interest at 4% above the Bank of England base rate on overdue amounts

5.7.2 Outstanding payments do not excuse your obligations under cancellation terms.

6.CANCELLATION, RESCHEDULING & REFUND POLICY

6.1 Cancellations by Client – Training Workshops All cancellations and rescheduling requests must be made in writing as soon as possible via email to your 4D account manager or to info@4dhumanbeing.com. We will make reasonable efforts to accommodate alternative dates subject to facilitator availability. Cancellation or Rescheduling Notice Period and Terms: 6.1.1 More than 30 days before scheduled date:

• No cancellation fees due.
• Transfer to alternative date at no additional charge.
• Any expenses already incurred by 4D will be reimbursed to 4D by the client.

1. 7-30 days before scheduled date:

• 50% of programme fees will be payable as cancellation fees.
• If session is postponed and transferred to an alternative date, the cancellation fees will reduce to 25%.
• Any expenses already incurred by 4D will be reimbursed to 4D by the client.

6.1.3 Less than 7 days before scheduled date, including day of session/no-show:

• Full programme fees will be payable as cancellation fees 
• Transfer to alternative date will not waive cancellation fees
• Any expenses already incurred by 4D will be reimbursed to 4D by the client.

6.2 Participant Substitutions – Training Workshops 6.2.1 You may substitute participants at no charge before the scheduled date. 6.2.2 Participant changes must be notified in writing to your 4D account manager or info@4dhumanbeing.com 6.3 Cancellations by Client – Executive Coaching Individual Coaching Sessions: 6.3.1 Minimum 48 hours notice required to cancel or reschedule a coaching session without charge. 6.3.2 Less than 48 hours notice or no-show: Session fee is forfeited (applies to the session only, not entire program). 6.3.3 Emergencies: 4D will use reasonable discretion for genuine emergencies (illness, bereavement, urgent work crisis). Coaching Program Cancellation: 6.3.4 If you wish to terminate an ongoing coaching program:

• Fees paid for sessions already delivered are non-refundable
• Fees paid for future booked sessions will be refunded

6.3.5 Any package discounts applied will be recalculated at the single-session rate for sessions delivered. 6.4 Cancellations or Rescheduling by 4DHB 6.4.1 We will make every effort to deliver Services as scheduled. 6.4.2 We reserve the right to cancel or reschedule if:

• Minimum participant numbers are not met (with reasonable notice)
• The facilitator/coach is unavailable due to illness, emergency, or circumstances beyond our control
• Force majeure events occur (see Section 14)
• Client has not fulfilled payment obligations

If we cancel: 6.4.3 For training workshops:

• You will receive full refund of all fees paid, OR
• Transfer to an alternative date at no additional charge.

6.4.4 For coaching sessions:

• We will offer an alternative time at no charge

What we are NOT liable for if we cancel: 6.4.5 We are not liable for any consequential losses including:

• Travel or accommodation costs incurred
• Lost productivity or business interruption
• Opportunity costs
• Other indirect or consequential losses

6.4.6 Our liability is limited to refund of fees paid for the cancelled service only. 6.5 No-Shows by Client 6.5.1 If you or your participants fail to attend a scheduled session without prior cancellation notice:

• Full service fees remain payable
• No refund will be provided
• The service is considered delivered and fulfilled

6.6 Weather and External Circumstances 6.6.1 In case of severe weather or travel disruptions:

• For in-person sessions: We will work with you to reschedule at no additional charge where possible
• For online sessions: Sessions will proceed as planned unless internet infrastructure is affected
• Client’s inability to attend due to local conditions does not constitute grounds for refund

7.CLIENT RESPONSIBILITIES

7.1 For In-Person Training When hosting training at your premises, you must provide: 7.1.1 Suitable venue:

• Appropriate size for participant numbers
• Adequate lighting, heating/cooling, and ventilation
• Appropriate furniture and seating
• Freedom from excessive noise and interruptions

7.1.2 Equipment and technology:

• Projector/screen or large display
• Flip charts and markers
• WiFi access (if required)
• Power outlets
• Any other equipment specified in booking confirmation

7.1.3 Health and safety:

• Safe working environment compliant with regulations
• Emergency exits clearly marked
• First aid facilities available
• Appropriate insurance coverage for your premises

7.1.4 Catering (if agreed):

• Refreshments and meals as specified
• Accommodation for dietary requirements

7.1.5 Participant preparation:

• Ensure participants are informed about the session
• Complete any pre-work or assessments as requested
• Arrive on time and prepared to engage

7.2 For Online Training 7.2.1 Participants must have:

• Reliable internet connection (minimum 5 Mbps recommended)
• Computer, tablet, or smartphone with camera and microphone
• Compatible web browser (Chrome, Firefox, Safari, Edge – latest versions)
• Quiet, distraction-free environment
• Any required software or platform access (Zoom, Teams, Webex etc.)

7.2.2 Technical setup:

• Test technology in advance (we may offer pre-session tech checks)
• Have camera on during sessions where possible (for engagement)
• Mute microphone when not speaking
• Use headphones/earbuds to minimize echo

7.2.3 Client is responsible for ensuring participants have necessary access and know-how to join online sessions. 7.3 For Executive Coaching 7.3.1 You (the coachee) are expected to:

• Attend sessions on time and prepared
• Complete any agreed actions between sessions
• Take responsibility for your own learning and development
• Provide feedback to help tailor the coaching approach
• Respect confidentiality of the coaching process

7.3.2 For sponsored coaching (paid by employer):

• Clarify what information will be shared with your organization
• Agree on any reporting or feedback mechanisms
• Confirm confidentiality boundaries in writing

7.4 Accurate Information 7.4.1 You must provide accurate and complete information about:

• Participant backgrounds, roles, and experience levels
• Learning objectives and desired outcomes
• Organizational context and challenges
• Any special requirements or sensitivities

7.4.2 Withholding relevant information may impact service effectiveness and does not constitute grounds for refund.

8.PARTICIPANT CONDUCT

8.1 Expected Standards All participants must: 8.1.1 Behave professionally, respectfully, and courteously toward facilitators/coaches and other participants 8.1.2 Maintain confidentiality when others share personal or sensitive information 8.1.3 Comply with venue rules and health & safety requirements 8.2 Inclusive Environment 8.2.1 We are committed to creating inclusive, respectful learning environments. 8.2.2 The following behaviours will not be tolerated:

• Discrimination based on protected characteristics
• Harassment, bullying, or intimidation
• Offensive, derogatory, or inappropriate comments or jokes
• Any behaviour that makes others feel unsafe or unwelcome

8.3 Recording Prohibition 8.3.1 Participants or clients must not make audio, video, or screen recordings of any sessions without express permission from 4DHB. 8.3.2 This protects:

• Our intellectual property and proprietary methods
• Privacy of other participants
• Confidentiality of discussions

8.3.3 We may record sessions for our own quality assurance or training purposes only with advance notice and participant consent. 8.4 Removal from Sessions 8.4.1 We reserve the right to remove any participant from a session if their behaviour:

• Violates the conduct standards
• Poses a risk to safety or wellbeing of others
• Breaches confidentiality
• Is discriminatory, harassing, or offensive

8.4.2 If a participant is removed for behavioural reasons:

• No refund will be provided
• The participant may be excluded from future sessions
• The organization remains liable for full payment

8.4.3 In coaching, either party may terminate the relationship if it becomes unproductive or inappropriate (see Section 10.5).

9.INTELLECTUAL PROPERTY RIGHTS

9.1 Ownership 9.1.1 All intellectual property in our Services and Materials is owned by 4DHB or our licensors, including:

• The 4D Framework and methodology
• Training content, slides, and presentations
• Handouts, workbooks, and participant materials
• Assessment tools and diagnostic instruments
• Case studies and exercises
• Coaching models and frameworks
• Video recordings and multimedia content

9.1.2 All intellectual property rights are reserved and protected by copyright and other laws. 9.2 License to Participants We grant participants a limited, personal, non-exclusive, non-transferable license to: 9.2.1 Use Materials provided during training for their own personal professional development 9.2.2 Reference and apply concepts and frameworks in their own work 9.2.3 Keep copies of Materials for personal reference This license does NOT permit: 9.2.4 Using Materials to deliver your own training, coaching, or consulting services 9.2.5 Modifying, adapting, or creating derivative works from Materials, unless previously agreed with 4D. 9.2.6 Removing copyright notices or 4DHB branding 9.2.7 Sharing or selling Materials commercially 9.2.8 Using our methodologies or frameworks for commercial purposes without permission or license. 9.3 Corporate Use Rights 9.3.1 4D Materials may not be:

• Used to deliver internal training programs unless specifically requested and agreed by 4D
• Distributed outside the organization unless previously agreed
• Modified or rebranded

9.4 Protection of Methods 9.4.1 The 4D Framework and our proprietary methods are confidential and commercially valuable. 9.4.2 You agree not to:

• Use them to compete with 4DHB
• Share them with competitors or third-party trainers

9.5 Trademarks 9.5.1 “4D Human Being”, “4D” and our logos are trademarks of 4DHB Ltd. 9.5.2 You may not use our trademarks, name, or branding without written permission. 9.6 Feedback and Ideas 9.6.1 If you provide feedback, suggestions, or ideas about our Services, you grant us a perpetual, royalty-free right to use and implement them.

10.EXECUTIVE COACHING – ADDITIONAL TERMS

10.1 Nature of Coaching 10.1.1 Coaching is a professional development partnership designed to help clients achieve personal and professional goals through guided reflection, challenge, and accountability. 10.1.2 Coaching focuses on:

• Future goals and aspirations
• Developing skills and capabilities
• Enhancing self-awareness and insight
• Overcoming obstacles and limiting beliefs
• Achieving specific outcomes

10.2 Important Disclaimers 10.2.1 Coaching is NOT therapy or counselling:

• Coaching does not treat mental health conditions
• Coaching is not a substitute for psychological therapy, psychiatric treatment, or medical advice
• Coaches are not mental health professionals (unless separately qualified)

10.2.2 If you are experiencing:

• Clinical depression, anxiety, or other mental health conditions
• Substance abuse issues
• Trauma requiring therapeutic intervention
• Any condition requiring clinical treatment

…you should seek appropriate professional help from a licensed therapist, counsellor, or physician. 10.2.3 The coach may recommend you seek additional support if issues arise that are beyond the scope of coaching. 10.3 No Guaranteed Outcomes 10.3.1 Coaching outcomes cannot be guaranteed. Success depends on:

• Your engagement, openness, and commitment
• Your willingness to take action
• Organizational and environmental factors beyond our control
• Timing and circumstances

10.3.2 The coach is not responsible for:

• Decisions you make during or after coaching
• Actions you take or don’t take
• Results or consequences of your choices
• Your career progression, promotions, or job changes
• Your relationships or personal life outcomes

10.3.3 You are fully responsible for your own choices, decisions, and their consequences. 10.4 Confidentiality 10.4.1 Coach Confidentiality: All information shared in coaching sessions is strictly confidential and will not be disclosed to third parties without your written consent, except:

• Where required by law or court order
• Where there is imminent risk of serious harm to yourself or others
• Where agreed for specific feedback to your organization (with your explicit consent for each instance)

10.4.2 Sponsored Coaching (Employer-Paid): If your employer is paying for coaching:

• We will agree in writing at the outset what information will be shared with your organization (typically limited to attendance and general progress themes, not specific session content)
• You will have the opportunity to review any written feedback before it is shared
• Detailed session content remains confidential unless you specifically consent to sharing

10.4.3 Your Confidentiality: You agree to:

• Keep the coaching process and proprietary methods confidential
• Not disclose specific coaching techniques or frameworks to others for commercial use
• Respect the coach’s intellectual property

10.4.4 Limits to Confidentiality: The coach must break confidentiality if:

• You disclose intent to harm yourself or others
• Child or vulnerable adult abuse is disclosed
• The coach receives a court order or subpoena
• Required by law or professional regulations

10.5 The Coaching Relationship 10.5.1 Professional Boundaries: The coaching relationship is professional and has clear boundaries:

• The relationship is for the duration and purpose of the coaching engagement only
• Personal relationships, business partnerships, or romantic relationships are inappropriate
• The coach will not provide therapy, legal advice, financial advice, or other professional services outside their coaching role

10.5.2 Session Structure:

• Sessions typically last 60-90 minutes
• Sessions may be in-person, by phone, or via video conferencing
• Frequency will be agreed (typically every 2-4 weeks)
• The coach may assign reflective exercises or actions between sessions

10.5.3 Preparation: Both parties commit to:

• Arriving on time and prepared
• Creating a distraction-free environment
• Being fully present and engaged
• Following through on agreed actions

10.5.4 Feedback:

• You are encouraged to provide feedback about what’s working and what’s not
• The coach will adapt their approach based on your needs
• Open communication is essential for effective coaching

10.5.5 Termination: Either party may terminate the coaching relationship at any time:

• You may end coaching if it’s not meeting your needs
• The coach may end coaching if the relationship is not productive, appropriate, or safe
• Notice should be given in writing where possible
• Financial terms upon termination are covered in Section 6.4

10.6 Client Responsibilities in Coaching You agree to: 10.6.1 Take responsibility for your own learning, decisions, and actions 10.6.2 Provide constructive feedback to your coach 10.6.3 Attend sessions on time and honour the scheduling commitments 10.6.4 Cancel or reschedule with appropriate notice (Section 6.3) 10.6.5 Inform the coach of any factors affecting the coaching (e.g., major life changes, organizational restructuring)

11.LIMITATION OF LIABILITY

11.1 Service Delivery Standards 11.1.1 We will deliver Services with reasonable skill and care, in accordance with professional standards. 11.1.2 We will make reasonable efforts to ensure content is accurate, current, relevant, and valuable. 11.1.3 We will respect your organizational context and tailor Services appropriately. 11.2 No Guaranteed Outcomes 11.2.1 Training and coaching are developmental services. Results depend on numerous factors beyond our control including:

• Participant engagement and application of learning
• Organizational culture and support
• Leadership commitment
• Individual circumstances and capabilities
• Timing and external factors

11.2.2 Participants and organizations are solely responsible for how they apply learnings and for the results of their decisions and actions. 11.3 Maximum Liability 11.3.1 Our total liability to you for any and all claims arising from or related to Services provided shall not exceed the total fees paid by you for the specific service giving rise to the claim. 11.3.2 This limit applies regardless of the form of action (breach of contract, negligence, misrepresentation, or otherwise). 11.4 Exclusion of Consequential Losses We shall not be liable for any: 11.4.1 Indirect, consequential, special, or incidental damages 11.4.2 Loss of profits, revenue, business, or business opportunities 11.4.3 Loss of anticipated savings 11.4.4 Loss of goodwill or reputation 11.4.5 Loss or corruption of data 11.4.6 Business interruption 11.4.7 Third-party claims 11.4.8 Opportunity costs or costs of replacement services 11.5 Exceptions to Limitations 11.5.1 Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be lawfully excluded or limited

11.6 Professional Indemnity Insurance 11.6.1 We maintain appropriate professional indemnity insurance for the Services we provide. 11.6.2 Details available upon request. 11.7 Your Obligations 11.7.1 You are responsible for:

• Ensuring a safe environment for in-person delivery
• Accuracy of information provided to us
• Decisions made by participants based on training
• Application of learning in your organization
• Managing participant expectations about outcomes

12.DATA PROTECTION AND PRIVACY

12.1 We are committed to protecting personal data in accordance with UK GDPR and the Data Protection Act 2018. 12.2 Our Privacy Policy provides full details of how we process personal data. 12.3 Data We Collect For service delivery, we may collect:

• Contact information (name, email, phone, address)
• Job title, organization, and role information
• Learning objectives and development goals
• Assessment or diagnostic results
• Attendance and participation records
• Feedback and evaluation responses
• For coaching: Personal and professional background, goals, challenges

12.4 How We Use Data We use personal data to:

• Deliver and administer Services
• Customize content to your needs
• Communicate about logistics and follow-up
• Issue certificates or credentials
• Improve our Services
• Fulfil legal obligations

12.5 Data Sharing 12.5.1 For corporate bookings: We may share participant attendance and summary feedback with the sponsoring organization as agreed. 12.5.2 We do not sell or rent personal data to third parties. 12.5.3 We may use trusted service providers (e.g., video conferencing platforms, payment processors) who process data on our behalf. 12.6 Your Rights You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data (subject to our legitimate interests and legal obligations)
• Object to processing
• Withdraw consent (where processing is based on consent)
• Data portability

12.7 Recording and Photography 12.7.1 We may record sessions or take photographs for quality assurance, training, or marketing purposes. 12.7.2 We will always inform participants in advance and obtain consent. 12.7.3 You may decline to be recorded or photographed without affecting your participation. 12.7.4 Recordings for marketing use will only be shared publicly with explicit written consent. 12.8 Data Retention 12.8.1 We retain personal data only as long as necessary for the purposes collected or as required by law. 12.8.2 Typical retention periods:

• Booking and payment records: 7 years (for tax purposes)
• Coaching notes: Indefinite subject to any client request
• Marketing consents: Until withdrawn
• Assessment results: Indefinite subject to any client request

12.9 Contact For data protection queries, contact our Data Protection Officer at penelope@4dhumanbeing.com

13.CERTIFICATES AND CREDENTIALS

13.1 Where applicable, we may issue certificates of attendance or completion for training programs. 13.2 Certificates represent:

• Attendance at the specified program
• Participation in activities
• Completion of any required assessments

13.3 Unless explicitly stated, certificates do NOT represent:

• Professional accreditation or qualification
• Competency or mastery
• License to practice
• Membership in a professional body

13.4 Certificates are issued to the named individual and are non-transferable. 13.5 Certificates may not be altered, modified, or used in misleading ways. 13.6 We reserve the right to revoke certificates if issued in error or if the recipient’s conduct brings the credential into disrepute.

14.FORCE MAJEURE

14.1 Neither party shall be liable for failure to perform obligations due to events beyond reasonable control (“Force Majeure Events”), including:

• Acts of God (natural disasters, floods, earthquakes, storms)
• Pandemic, epidemic, or public health emergency
• War, terrorism, riot, civil unrest
• Government restrictions, regulations, or orders
• Strikes, industrial action, or labour disputes (not involving our own employees)
• Failure of utilities, telecommunications, or internet
• Failure of transport or infrastructure
• Fire, explosion, or other catastrophe

14.2 Notice 14.2.1 If a Force Majeure Event prevents service delivery, we will notify you as soon as reasonably possible. 14.3 Our Obligations in Force Majeure If we cannot deliver Services due to Force Majeure, we will offer to: 14.3.1 Reschedule to an alternative date at no additional charge (preferred option) 14.3.2 Deliver via alternative means if possible (e.g., online instead of in-person) 14.3.3 Provide a full refund of fees paid for the affected service if rescheduling is not possible or acceptable 14.4 What We Are NOT Liable For 14.4.1 We are not liable for any consequential losses resulting from Force Majeure, including:

• Travel or accommodation costs incurred
• Lost productivity or opportunity costs
• Business interruption
• Any other indirect losses

14.5 Extended Force Majeure 14.5.1 If Force Majeure continues for more than 90 days, either party may terminate the agreement with written notice. 14.5.2 Upon termination, fees paid for undelivered Services will be refunded.

15.COMPLAINTS AND DISPUTE RESOLUTION

15.1 Our Commitment 15.1.1 We are committed to providing excellent service and value your feedback. 15.1.2 If you have any concerns, we encourage you to raise them promptly so we can address them. 15.2 Complaints Procedure Step 1 – Initial Contact: 15.2.1 Contact us at info@4dhumanbeing.com within 14 days of the issue arising. 15.2.2 Provide details of:

• Your name and booking reference
• Date and nature of the service
• Description of the concern
• Any supporting evidence
• Your desired resolution

Step 2 – Acknowledgment: 15.2.3 We will acknowledge your complaint within 5 working days. Step 3 – Investigation: 15.2.4 We will investigate thoroughly, which may include:

• Reviewing session materials and records
• Speaking with the facilitator/coach
• Gathering any additional information needed

Step 4 – Response: 15.2.5 We will provide a written response within 14 days, including:

• Our findings
• Any actions we will take
• Any resolution or remedy offered

15.3 Dispute Resolution 15.3.1 We aim to resolve all disputes amicably through our complaints procedure. 15.3.2 If a dispute cannot be resolved through the above process, both parties agree to attempt resolution through mediation before pursuing legal action. 15.3.3 Mediation will be conducted by a mutually agreed mediator or mediation service. 15.3.4 The costs of mediation will be shared equally unless otherwise agreed or determined by the mediator. 15.3.5 Either party may proceed to court if mediation is unsuccessful or inappropriate.

16.GENERAL TERMS

16.1 Entire Agreement 16.1.1 These Terms, together with your booking confirmation and any signed Service Agreement, constitute the entire agreement between you and 4DHB regarding the Services. 16.1.2 They supersede all prior discussions, agreements, understandings, and representations. 16.1.3 In case of conflict between these Terms and a signed Service Agreement, the Service Agreement takes precedence. 16.2 Variation 16.2.1 We may revise these Terms from time to time by updating this document and posting the revised version on our website. 16.2.2 Changes will be effective from the date of publication. 16.2.3 Changes do not affect existing confirmed bookings unless mutually agreed. 16.2.4 Continued booking of Services after changes constitutes acceptance of revised Terms. 16.3 Severability 16.3.1 If any provision of these Terms is found to be unlawful, invalid, or unenforceable:

• That provision shall be deemed severed
• The remaining provisions shall continue in full force and effect

16.3.2 If any unlawful provision would be lawful if part were deleted, that part shall be deemed deleted. 16.4 Waiver 16.4.1 No failure or delay by either party in exercising any right shall constitute a waiver of that right. 16.4.2 A waiver of any breach does not constitute a waiver of any subsequent breach. 16.4.3 Any waiver must be in writing to be effective. 16.5 Assignment and Transfer 16.5.1 You may not assign, transfer, or sub-contract your rights or obligations under these Terms without our written consent. 16.5.2 Participant substitutions for workshops are permitted as per Section 6.2. 16.5.3 We may assign or sub-contract our obligations to another qualified facilitator/coach with your consent (not to be unreasonably withheld). 16.5.4 We may assign our rights to another entity (e.g., in case of business sale or restructure) with notice to you. 16.6 Third-Party Rights 16.6.1 These Terms are between you and 4DHB only. 16.6.2 No third party has any right to enforce any provision of these Terms. 16.6.3 This does not affect rights of third-party beneficiaries in separate Service Agreements. 16.7 Notices 16.7.1 All notices under these Terms must be in writing and sent to: For 4DHB Ltd:

• Email: info@4dhumanbeing.com
• Post: 8 King Edward Street, Oxford OX1 4HL

For You:

• The email or postal address provided in your booking

16.7.2 Email notices are deemed received:

• When sent, if sent during business hours (9am-5pm Mon-Fri)
• At 9am the next business day, if sent outside business hours

16.7.3 Postal notices are deemed received [3 business days] after posting. 16.8 Governing Law and Jurisdiction 16.8.1 These Terms and any disputes arising from them are governed by the laws of England and Wales. 16.8.2 The courts of England and Wales have exclusive jurisdiction to hear any disputes. 16.8.3 If you are a consumer in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

17.INDEMNITY

17.1 You agree to indemnify and hold harmless 4DHB, its directors, employees, agents, and contractors from any claims, losses, damages, costs, and expenses (including reasonable legal fees) arising from:

• Your breach of these Terms
• Your misuse of Materials or intellectual property
• Negligence or misconduct by you or your participants
• Injury or damage caused by you or your participants at in-person events
• Failure to provide a safe environment for in-person delivery at your premises
• Decisions or actions taken by participants based on Services
• Any violation of laws or third-party rights

17.2 This indemnity survives termination of the agreement.

18.TERMINATION AND CONSEQUENCES

18.1 Termination by Us We may terminate the agreement and cancel Services immediately by written notice if: 18.1.1 You fail to pay any amount due by the due date 18.1.2 You breach any material term of these Terms 18.1.3 You or your participants engage in conduct that violates Section 8 (Participant Conduct) 18.1.4 The coaching relationship becomes unproductive or inappropriate 18.1.5 You become insolvent, bankrupt, or enter administration (for corporate clients) 18.2 Consequences of Termination If we terminate for your breach:

• All fees become immediately due and payable
• No refund will be provided for Services not yet delivered
• You must immediately cease using any Materials
• You must return or destroy any confidential information

18.3 Survival The following provisions survive termination:

• Payment obligations for Services delivered
• Intellectual property rights and restrictions
• Confidentiality obligations
• Indemnity obligations
• Limitation of liability
• Data protection obligations

19.CONTACT INFORMATION

For bookings, inquiries, or complaints: 4DHB Ltd (4D Human Being)

• Email: info@4dhumanbeing.com
• Phone: +44 (0) 7480 892236
• Website: www.4dhumanbeing.com
• Postal Address: 8 King Edward Street, Oxford OX1 4HL
• Company Registration: 10353250 (England & Wales)

Complaints: info@4dhumanbeing.com

20.ACKNOWLEDGMENT

By booking our Services, you acknowledge that: 20.1 You have read and understood these Terms & Conditions 20.2 You agree to be bound by these Terms 20.3 You have authority to enter into this agreement (personally or on behalf of your organization) 20.4 All information you have provided is accurate and complete 20.5 You understand the nature and limitations of the Services 20.6 You accept responsibility for outcomes resulting from application of learning These Terms & Conditions were last updated on 12-11-2025