Case studies

How we do it

RSA


RSA invited us in to talk about how we might work together to create a programme to support their initiatives for increasing engagement and innovation in order to drive organisational growth at RSA.

The HR Director for Organisational Effectiveness at RSA invited Tom Bruno Magdich and Jo Thompson for a meeting to talk about how we might work together to create a programme to support Kate’s initiatives for increasing engagement and innovation in order to drive organisational growth at RSA.

After sharing some of our experiences, insights and research on the energy of emotional contagion and its effect on engagement we agreed that we would develop a programme of ‘Personal Energy Training’ for a selected team of facilitators at RSA.

The aim was to drive positive, contagious behaviour across different levels of the organisation by training a team of facilitators who would model these behaviours by running short seminars for employees on ‘Increasing your Personal Impact’.

Tom and Jo delivered the first training sessions to a team in Canada. The programme ran over three days and introduced the participants to the methodology, tools and techniques from our Charismalab communication skills programme which included:

  • Exploring the ‘Two aspects of Energy’ that are the life force of an organisation (Quantity and Quality) and how they impact on day to day experience from 4 perspectives.
  • The Four Dimensions of Personal Energy - Physical, Emotional, Intellectual and Motivational (Drives).
  • The ‘Energetic behavioural Scale’ A set of behavioural techniques for managing and generating personal energy. Calibrating energy levels to elicit positive and confident physical and psychological states to create rapport.
  • Emotion and the Voice. (The S.T.R.A.P. technique)
  • Understanding the emotional contagion of networks.
  • Facilitation skills
  • Workshop design

The three days were highly interactive and enjoyable utilizing a combination of theory and practice. Following the training the new facilitators delivered their own workshops in Canada in 2009.

 

The results were as follows:

The newly trained facilitators delivered18 sessions across Canada attended by 262 leaders.

96% of survey respondents either agreed or strongly agreed to the statement ‘’I will use the information I have learned in this program in my role’’

87% of survey respondents either agreed or strongly agreed to the statement ‘’I believe the information I have learned will improve my effectiveness and results’’

97% of survey respondents ranked the training session as either ‘Excellent’ or ‘Good’.

 

Comments from participants that attended the facilitated sessions included:

“I believe that everyone should have the opportunity to partake in the workshop. It is fun, engaging and will help in the enrichment of our everyday lives and activities.”

“This was a good reminder of how our energy can affect others, and the importance of having a good balance.”

“I felt the seminar was interesting, engaging and easy to relate to. The interactive activities certainly engaged everyone and made me more aware of my own energy levels and the positive impact it has on the team.”

 

The Gallup measure following the programme revealed a significant improvement in engagement scores.

Following the success of the ‘Personal Energy Facilitators programme’  Philippa Waller and Tom Bruno-Magdich are currently designing and delivering sessions for the RSA Executive Development Programme to further support engagement and develop a culture of creativity and innovation for 2012.

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